Customer Service Advisor

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2018-05-11 15:36:271970-01-01Evans Jones
Job TypePermanent Full Time
LocationLlanelli, Carmarthenshire
AreaCarmarthenshire, WalesLlanelli, Carmarthenshire
SectorTransport and Logistics - Transport Clerk
SalaryUp to £7.85 per hour
Start DateASAP
Job RefCustServXh_1526052987
Job Views16

Evans Jones Associates is now a well-established independent recruitment consultancy that is keen on delivering excellence within the Transport and Logistics industry.

We are thrilled to be recruiting for a permanent Customer Service Advisor to work in a busy transport office in Cross Hands.

Shift pattern: 4 on 4 off, 6am-6pm

The successful candidate will be responsible for:

  • Overseeing the collation of KPI information for all customers.
  • Creation and distribution of Daily KPI/Debrief spreadsheets.
  • Responsible for completion of the Daily Debrief for multiple depots.
  • Responsible for administrating the Non-Conformance of product for all customers.
  • Responsible for relaying information regarding customer services between the customer and transport.
  • Whilst keeping the customer updated on the progress and status of deliveries.
  • Referring drivers for further training in relation to debriefing details.
  • Maintaining systems and providing updates where necessary.
  • Establish a good working relationship with customers and maintain a high standard of service.
  • Communicating with agency's in regards to drivers shift details.
  • Downloading driver's digital tachograph cards when required.
  • Review working practices and improve efficiencies.
  • Other administration work asked of you by the department manager.

Previous experience in a similar role is essential.

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    • "I have used Evans Jones Associates since they were formed and cannot fault the personal touch that they provide. Not only have they found me the best employment, suitable for my skills and experience, but I get treated as if I am their one and only client. I would thoroughly recommend them to anyone actively seeking employment."Alex Gibby | Southern Business Development Manager
    • "My experience with Evans Jones Associates started in June 2017, I was interested in a post they were advertising for N R Evans.I found the staff to be professional, welcoming, very helpful and very efficient, I started my new job in less than 2 weeks. Cannot fault them."Eirian Thomas | POD Clerk
    • "Pracuje dla EvanJones od prawie 3 lat I nie zamierzam zmienic zatrudnienia. Pracownicy agencji sa bardzo przyjazni I pomocni. Polecam wszystkim ktorzy poszukuja pracy."Krzysztof Torzewski | HGV 1 Driver
    • "We have always had a great service from Evans Jones, where they deliver high calibre candidates. We have worked with Emma for years and will continue to do so."Beverly Williams | Sales Director, SET Office Supplies
    • "I have worked with Emma and her team at Evans Jones Associates since July 2015, she recruited just over 80 permanent drivers at our new site in Amesbury and provided all of the office and compliance staff along with agency drivers. She was on hand and supported us from day one to completion."Roger Noke | Senior management Team, NR Evans
    • "I have worked alongside Emma for nearly ten years. We have always had a professional yet personal service, it’s great to see Evans Jones Associates go from strength to strength. We use Evans Jones for all of our recruitment requirements."Jeff Phillips | Operations Manager, Brecon Water
    • "Evans Jones operate an open door policy where there is always a smile and a cup of coffee ready to greet you. The work is always consistent with a regular shift pattern and start time. I have always been treated with respect and the team is on call 24-7."Mr Lewis | HGV 1 Driver
    • "I have been working for Evans Jones since May and have enjoyed every minute. I have since been promoted to Training and Compliance Manager in my short time here. There is always help and guidance available when needed."Terry O’Brien | Training and Compliance Manager

    Recruitment Specialists

    Evans Jones Associates is now a well-established independent recruitment consultancy that is keen on delivering excellence within the Transport & Logistics industry .


    North: 01773 441801
    South: 01269 846847

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